Monthly Archives: March 2020

COVID-19 Economic Relief Update

CORONAVIRUS (COVID-19)
3/27/2020 COMMUNICATION

South Porte Bank is currently formulating our program offering to help our customers deal with the economic impact of the pandemic. We expect to have all the details finalized once the current economic relief bill is signed into law. Indications are that will be complete by April 1.

We anticipate offering payment relief options for all loan types, and a menu of government funding programs available for borrowers who qualify.

If you expect to seek payment relief or funding through any relief program, please ensure that you do not fall 30 days or more past due on any debt you may have, as many programs require a borrower seeking help to be current on their payments at the time of making such a request. Please contact us immediately if you believe you may fall 30 days past due on any loan in the next 15 days.

As always, we appreciate your business and look forward to the closure of this difficult time.

COVID-19 “Shelter in Place” Update

CORONAVIRUS (COVID-19)
3/21/2020 COMMUNICATION

South Porte Bank continues to monitor all aspects of the pandemic, including governmental mandates.  In light of Illinois Governor Pritzker’s “shelter in place” order which takes effect at 5:00 p.m. today, we wanted to update everyone on our ongoing response to the situation:

Services:

  • Drive-up facilities are operating during normal business hours
  • Online/Mobile Banking/ATM’s are fully operational 24/7
  • Lobbies are closed to the public
  • All other services are available – Call for information

Additional Steps We Have Taken:

  • Expanded resources to insure funds availibility
  • Segregated our staff to insure operations in the future
  • Imposed strict incoming items quarantine prior to re-distribution
  • Deployed gloves/sanitizer/disinfectant to staff

Doing Our Part:

  • We encourage everyone to strictly abide by the order
  • We understand that adherence now brings faster closure

Planning the Recovery:

  • We will aggressively normalize operations as soon as possible
  • Our staff is hard at work planning our part in returning our communities to normal
  • We will pursue all available recovery resources for our customers

Please visit our website for hours of operation, or call (618) 998-0098 for any additional information.

Notice of Change In Lobby Services

As a part of our ongoing effort to contribute to the well-being of our customers, staff, and communities, South Porte Bank will be temporarily closing the lobbies of our branches beginning Tuesday, March 17, 2020.  This action is being taken by our Bank to help minimize the spread of the Coronavirus (COVID-19).

WHAT THIS MEANS

  • Customer transactions will be satisfied through our drive-up facilities, which will remain open during regular business hours
  • Loan applications and closings, new account opening and lock box access will be satisfied by appointments that can be made by calling your branch

OTHER IMPORTANT FACTS

  • All existing services remain intact
  • Our institution remains a well-capitalized bank that stands ready to service all of our customer needs

We will continue to closely monitor the situation, and act upon any further recommendations from the Centers for Disease Control (CDC).

To help us stay informed about any additional risk of the spread of the virus, please notify us immediately if any of the following apply:

 

  • You have concerns about any safeguards we have or have not taken
  • You have COVID-19 and have been to either of our locations within the last 14 days

 

Until such time that we resume regular lobby hours, we encourage you to consider the following electronic 24/7 services available:

  • ATM locations at each branch
  • Online banking
  • Mobile banking, including mobile deposit services

 

Please continue to visit our website and Facebook page for all branch business hours and updates on our efforts.  We continue to ask for your patience as we all face this unprecedented event.

 

As always, we appreciate your business and anticipate a quick return to normal once this threat subsides.  If we may be of assistance in any way, don’t hesitate to reach out to us at 618-998-0098.

 

KEEP IN MIND, THIS IS A PUBLIC HEALTH CRISIS THAT HAS RESULTED IN A DISRUPTION IN THE FINANCIAL SECTOR.  WE URGE EVERYONE TO DO YOUR PART IN BOTH THE EFFORT TO COMBAT THE SPREAD AND THE EFFORT TO RECOVER QUICKLY AFTER IT IS OVER. 

 

OUR LOCAL BUSINESSES NEED ALL OF OUR SUPPORT THROUGH THIS TIME.  KEEP SHOPPING, EATING AND SPENDING LOCALLY.  BETTER DAYS WILL BE HERE SOON. 

Impact of the Coronavirus COVID-19

South Porte Bank considers the health and wellness of our employees, customers, and community our top priority. As such, we are prepared to take reasonable steps if and when necessary to do our part in minimizing the impact of the coronavirus (COVID-19). We will continue to monitor the situation as it evolves in our market areas, and respond in a pro-active and measured manner accordingly.

South Porte has long maintained pandemic readiness and has enacted certain elements of our plan to ensure everyone’s safety. Those include additional cleaning of our facilities, additional precautionary measures regarding the handling and circulation of cash and coin, and enhanced education of our staff to help minimize risk.

We continue to review all communications with regulatory bodies with regard to government directives and guidance and will keep our staff and customers informed of any subsequent changes.

In addition to any CDC guidance with regard to individual preventative measures our customers can take, we encourage you to consider the following electronic 24/7 services available:

• ATM locations at each branch
• Online banking
• Mobile banking, including mobile deposit services

While we remain committed to providing face-to-face service to our customers that request it, we will make every attempt to provide you with the services you expect from us in a manner that conforms to current social distancing advice from the authorities.

To help us stay informed about any additional risk of the spread of the virus, please notify us immediately if any of the following apply:

• You have concerns about any safeguards we have or have not taken
• You have COVID-19 and have been to either of our locations within the last 14 days

As we look forward to an end to this unprecedented time, we ask that you continue to monitor our website for updates on any changes in services that may impact you. We ask for your continued patience as we all participate in combatting this health concern.

As always, we appreciate your business and anticipate a quick return to normal once this threat subsides. If we may be of assistance in any way, don’t hesitate to reach out to us at 618-998-0098.